Service Delivery Policy

1. Online Delivery Format

All Chefelora Kitchen Services are delivered remotely. Live sessions take place over video, while plans, recipes, and digital products are delivered electronically. We do not provide in-person or on-site services unless separately agreed in writing.

2. What You'll Need

To take part in our Services, you will generally need:

• A reliable internet connection and a device with a camera and microphone for live sessions;
• A working kitchen with the equipment and ingredients communicated to you beforehand;
• An email address where we can send confirmations, materials, and digital products.

We will let you know in advance if a particular Service has specific requirements.

3. Scheduling & Confirmation

When you book a live Service, you will receive confirmation of the date and time, along with any preparation details. Please double-check your time zone. If you need to change a confirmed booking, our Refund Policy Policy explains how rescheduling works.

4. Delivery Timelines

Digital products are typically delivered immediately or shortly after purchase. Custom work such as meal plans and recipe development is delivered within a timeframe we agree with you at the outset, depending on the scope of the request. We will keep you informed of progress on larger projects.

5. During Your Session

Live sessions begin at the scheduled time. We recommend joining a few minutes early and having your kitchen ready. If technical issues on our side prevent a session from proceeding, we will reschedule it or offer a refund in line with our policies.

6. After Your Service

Where relevant, we may follow up with notes, recipes, or resources connected to your session. Any materials provided are for your personal use in line with our Terms of Service and Digital Products Policy.

7. If Something Goes Wrong

If a Service is not delivered as described, or you experience a problem, contact us promptly using the details at the bottom of this page. We will work with you to put things right, whether through rescheduling, redelivery, or another fair resolution.

8. Changes to This Policy

We may update this Service Delivery Policy from time to time. The date at the top of this page indicates when it was last revised.